5.29.2009

Are Redbox and Hershey's reading my blog?

I posted about these two on May 8th - talking about how they both have freebie offers going at the same time this summer.

Today, I get this offer (above) via email - "Buy two bags of Hershey's candies and get a free Redbox DVD rental." Seems Redbox and Hershey's have joined forces. 

Do I have ESP for an inside scoop on what marketers are doing, or what?



5.28.2009

Selling Auto Insurance The Hard Way ... Like Nationwide

It goes like this:
1) Send a direct mail package to people who don't have your coverage, like the one above, which I just received from Nationwide. (Getting people to switch is hard.)

2) Try to get me to switch without a "savings" message in the main headlines. 

As I said, getting people to switch their auto insurance is hard. BUT getting people to switch without a promise of how much they can save is even harder. So don't put any promises on the envelope. Don't even allude to the fact that I can save money by switching, like Nationwide.

After all, sometimes it's hard to quote an exact amount. So why bother? All the other auto insurance companies who say you can save say things like "drivers who switched saved $375 on average."* (Notice the "*" after the statement; it always has to be footnoted with the actual survey information, to back it up. If you don't have this kind of back-up documentation for a savings statement, you can't make one. Simple as that.) 

GEICO doesn't even have to quote a specific dollar amount for their savings promise. They just show a stack of bills with eyeballs on top of it, and say "this is the money you could be saving" if you switched to GEICO. We get it. Saving money motivates us. That's why people switch to GEICO. And you need to motivate people out of inertia if you want to get them to switch.

Ok, so ...
3) IF I happen to open the envelope, tell me I've been "4 GIVN," like the Nationwide mailing above. For what I've been forgiven, I don't know ... but since I was not born yesterday, I have a suspicion that you're talking about forgiving me for my bad driving record. After all, everyone knows that a bad driving record could drive up my insurance rates. 

The problem is ... I don't have a bad driving record. I, in fact, have a great driving record.  So you must be mailing to a lot of the wrong people and working with a bad list. I should be on the "good drivers" list. 

But back to the point of all this. Nationwide is trying to sell auto insurance the hard way ... so this is permissible. Nationwide, you are forgiven.

Oh, and 3a) Did I mention this mailing with it's message of forgiveness has a somewhat religious tone to it? Here's what Keywords, a blog has to say about that... and apparently this kit from Nationwide is not a new mailing. Someone got it back in February of this year. So it may be working if Nationwide is still mailing it now, in May. 

4) Make your call to action real small, like Nationwide did. Don't put the number to call big and bold on the piece. Like maybe at top of the letter or the bottom of that nice blue band on the left side. But leave lots of room for three local agents to list their names, addresses and phone numbers at the bottom. Maybe I'll call one of them. Or maybe not. I can't decide who to call. Forgive me for my indecision!

Life Comes at You Fast(R) - that's the Nationwide campaign slogan. And this mailing is going in the trash even faster. Better luck next time, Nationwide. At least with me. 

5.15.2009

How To Differentiate Yourself From Your Competitor (Not)

If I didn't have a blog, these two pieces of mail would have gone straight into the trash.

But since I am a blogger, I find these two self-mailers worthy of a post for the same reason they would have gone in the trash ...

They're virtually alike. Oh, one has a red logo and the other has a yellow logo. And they both have different headlines. One has more phones on it than the other. And maybe I'd read that headline first. But the fact is, I read neither headline first. 

One of these companies already has my business and wants more of it. The other wants to win my business. Neither is going to get their way.

It's unfortunate that you don't know what your competition is going to mail until AFTER the fact. So you can't plan accordingly. It's like picking out a dress to wear to a special event and hoping no one else shows up in the same frock. 

In this case, though - I have to tell you - I've been seeing a ton of these black mailings with phones on them. Black self-mailers. Black postcards. Black envelopes. 

How very basic black these mailings are becoming. And boring.

Actually, I AM going to be in the market for a new cell phone soon. So maybe I'd better hang onto these ...

Or try T-Mobile!

 

5.08.2009

Two Takes On Freebies: Redbox and Mars Chocolate


Redbox giveth and Redbox taketh away. 

Maybe you've seen their big red boxes outside your local grocery store, where you can rent DVD movies for just $1 (take that, Blockbuster and Comcast Pay Per View!). It's also where you can get FREE movie rentals every Monday of the week. Or should I say was ...

For quite some time now, on Monday mornings, Redbox would text message people who registered their cell phones online with a FREE Movie promotional code. The code was only good that day to save the normal $1 fee on your Monday rental. Well, yesterday, Redbox alerted their loyal customers, via the email shown above, that their FREE Movie Mondays rental promotion is ending on May 11th. But to be the good guys in this bad economy, Redbox is going to keep the promotion going through the summer, on a monthly basis (not weekly) starting on June 1st. How nice is that?

Actually, is there anything better than FREE? It's "the strongest word in the English language," according to many direct marketing professionals. And it sure makes for hard-to-resist offer copy when you can say, "FREE Trial Offer, no strings attached." 

In an About.com article, "Creating Powerful Promotional Marketing Coupons, Contests & Samples Drive Sales for Business," Darrell Zahorsky has this to say about the topic ...

"Do free samples work? Giving your product away for free may seem profit limiting but consider the case of Seth Godin. Godin released a book called 'The Idea Virus' in 2000. Unlike other authors, he did not charge for the book instead gave it away for free as an e-book. In less than 30 days over 400,000 copies were downloaded. This created a buzz about the book and even through free, people bought the hard cover; making the book #5 on the Amazon best seller list."

And Redbox isn't the only one who gets the power of free samples and is giving stuff away this summer ...

The Mars marketing team is running a FREE chocolate on Fridays promotion with their Real Chocolate Relief Act (and getting a little governmental on us with that name). They've even developed a graphic "seal" for this official business initiative. 

The Mars ad that ran in yesterday's USA Today says, "Every week through September, Mars is giving way 250,000 free* real chocolate coupons for your favorite Mars brands. Authentic chocolate made with 100% cocoa butter. Enjoy one on us today and, for more free* chocolate, visit realchocolate.com on Fridays." 

The promotion, per the ad's disclaimer, will run 5/8/09 through 9/25/09. (I'm checking the website now, and having trouble linking ... is it my browser or the Mars site?) 

A few months back, I wrote about Mars' Dove chocolatiers franchise. I'm extremely impressed with what the company is doing to move forward - in this economy, you'd think FREE samples might be a bad idea, but Mars is going gung-ho with the idea. You can read more about the Mars FREE chocolate Friday giveaways here.

And don't forget to get your freebies! (My favorite Mars brand: 3 Musketeers. Movie: the latest comedy will do!)


4.29.2009

Clever Aflac Duck Spills The Ink In Space Ad Spread

Aflac is to accident and hospital indemnity insurance what GEICO is to auto insurance. They both have catchy, odd names that are very untraditional - not your typical "American National Life & Home" type of thing. And both are highly advertised national brands with a strong "mascot" strategy to generate awareness and recall for their products (GEICO has the animated gecko, and Aflac has the white duck).

Recently, Aflac took out a bunch of space in USA Today to run a series of ads, each promoting various benefits of having Aflac's protection and reasons to go to the Aflac web site. The ads were numbered #1 through #5, each with the heading "get the Aflacts" on a white piece of paper held up by the familiar Aflac duck (does he or she have a name, I wonder?). The first ad said, "Aflac is different from health insurance; it's insurance for daily living." Aflac does sell life, dental, vision and other types of insurance, but these ads are focused on the company's accident and hospital indemnity products. Nevertheless, while their 4-color ads were very eye-catching, simple to read and quickly communicated key benefits, what was truly outstanding was a bit of clever creativity ...

Ink splashes! 

Next to the 4th ad in the lower right corner of the spread, Aflac media buyers bought the lower left quadrant and filed it with benign, fake newspaper text (at the very top of the copy you can see the word "Advertisement") - and over the type, they splayed some blue ink, as if it dripped from the duck's pen in the ad above it. 

Nice creative touch that helps make these strong copy and graphic ads stand out even more!

4.24.2009

Celebrating Customer Retention With Birthday Messages

I just read a great article online recently that was filled with 21 ways to improve customer retention through relationship marketing programs. And great timing on my end for that topic, because I'm working on a customer retention project with one of my biggest clients - while my own mailbox seems to be filling up with customer retention efforts in honor of my upcoming birthday.

Some examples:A predictable yet perfectly executed birthday greeting, from my local Hallmark store arrived in my mailbox yesterday. They send me something similar every year. You'd expect a greeting card store to send a pretty card - and so they do. You'd expect the personal touches on the envelope that make it look like a "real" card, sent from "someone I know" - the live stamp, the handwritten font for the addressing areas, and a closed-face envelope. This mailing delivers it all - along with a coupon for 20% off my next purchase at the store.

Next up ...

Here's a nice email offer with a printable coupon for $5 off, from my local Famous Footwear store. I have one of their frequent buyer/membership cards. The email subject line was "Happy Birthday from Famous Footwear--Take $5 off." Pretty straight-forward. (My birthday, btw, is over a month away. This email came today.)

And here is something I'd never seen before, which also arrived by email this 
morning ...
It's a very unexpected, birthday-inspired email from a charity I've given to in the past -  the American Cancer Society. What I absolutely loved about this email was the subject line: "Who is the official sponsor of your birthday?" - and the whole campaign concept of a birthday sponsor. I also liked the brevity of this email. No long discourse, just a "Learn More" button to take me to the next step, where I can give a gift to the charity online.

When you remember that 80% of your sales come from 20% of your customers and clients, you can see why customer retention programs are not only a cost-effective and profitable strategy but in today's economic environment they're a necessity.

4.15.2009

New Gas $aver Card From Shell - Better Than Your Debit Card?

A recent USA Today article said that we won't be seeing $4-a-gallon gas prices anytime soon - at least not through the summer and probably even next year. The article claims that gas prices could be pushed slightly higher by a modest rise in global crude, but any increase is likely to be tempered by the weak economy. OK ... but the weak economy is still causing many Americans to tighten their belts and look for ways to keep their costs down.

That's where the new Shell $aver Card comes in. According to Shell's new ad, "It's an easy way to save 5 cents on every gallon you buy at Shell." The card is termed a "payment card." You have to apply for the card (applications are available at participating Shell stations). Once approved, it works like this: Swipe the card at the pump and the discounted gas price (less 5 cents on every gallon during the introductory period) is AUTOMATICALLY DEDUCTED from your checking account.

Better than using your plain old debit card at the pump, huh? And even when the introductory rate goes down to 2 cents off the gallon after June 30, 2009, you're still pennies ahead. 

Years ago, gas stations developed and marketed their own charge cards, but those cards have fallen by the wayside. And there's apparently a potential downside to using regular debit cards at the gas pump, according to this MSN Money article.

Nevertheless, this new card is good way to drive motorists to Shell pumps. Shell more than likely saves money with this type of payment card rather than going through other credit/debit middlemen. So it's good for Shell and good for the consumer from a savings standpoint. And that's gotta be good for the economy.

Tax Day

AOL is at it again - with a whimsical twist to their homepage logo on this April 15th Tax Day 2009. 

Some of my favorite quotes about taxes:

The taxpayer - that's someone who works for the federal government but doesn't have to take the civil service examination. ~ Ronald Reagan

America is a land of taxation that was founded to avoid taxation. ~ Dr. Laurence J. Peter

Did you ever notice that when you put the words "The" and "IRS" together, it spells "THEIRS?" ~ Author Unknown


4.08.2009

Joined Together At The Hip

Looks like CVS and Depend Underwear are joined together at the hip for this recent self-mailer to CVS customers who have bought the brand.

The back story - no, I don't wear these things. And no offense to anyone who does. This is an important product for not just the over 65 crowd but anyone who needs it.

Anyway, over a year ago, my father was sick. And to help him get through his illness, during which time he had trouble getting up in the middle of the night to go to the bathroom, I suggested he try using Depend underwear. I bought him a pack at CVS. 

Whenever I make a purchase at CVS, the cashier asks me to show my Extra Care Card. Showing my Extra Card helps me earn points and Extra Care bucks, which I like getting and using on things like dental floss, magazines and so forth. So I showed my card when I bought the Depend product and that purchase was registered on my Extra Care Card, along with everything else I have ever bought when I showed my card. 

Of course, the marketing strategy behind the Extra Care Card program is to tie your purchases to special savings offers with a coupon at the bottom of your CVS receipt that might say something like, "$2.00 off any CVS dental product." And thus drum up extra sales.

Well, more than a year after that Depend purchase for my dad, I get a piece of mail from CVS promoting a NEW Depend product. According to the mailing, instead of generic, cookie-cutter, unisex Depend underwear, there now is an anatomically-correct male/female version of said product. That's nice to know. (Too bad neither my dad, myself or anyone else I know is not currently using the product.) Inside the self-mailer is a $2.00 off coupon for either the male or female version and that expires 5/15/09 (not much shelf-value there - use it now or lose it, I guess).

The Depend brand is promoting their product extension on tv with their "Who rules the world?" spot, which you can catch on YouTube.

So who rules the world - men or women?

I say the Depend brand rules - the new product extension shows the brand has innovative thinkers on board who have (dare I say) b*lls. They're not afraid to launch something new in this tough economy. And what a great marketing strategy to promote the new products with CVS as a partner. Way to go, Depend!

Supporting A Worthy Cause

The Copy Grove is proud to be a sponsor of the Breast Cancer 3 Day Susan G. Komen for the Cure Event. Click to learn more and/or add your donation today.

4.01.2009

April Fool's With AOL


When I logged on AOL this morning, I noticed an upside-down logo on their homepage. I actually thought, "Wonder if they know there's a glitch here. Should I contact them?"

The phone rang, and I was talking to a client. "Sure, next week is fine. Hey - this is strange. The AOL logo is upside-down and now it's spinning around ..."

"Huh?"

"Oh, I'm sorry - but this is so bizarre."


And then I got the joke!


3.24.2009

Is this a trend?


Click on image to view larger.

Here's another "copy-driven" ad. All type, no graphic other than the Boys & Girls Clubs of America logo. If you visit the organization's web site at www.bgca.org, you'll see a very attractive and highly visual home page. There's plenty of visual fodder on the site around which to build a space ad for this organization. Which leads me to ask are we seeing a trend of more copy-driven ads nowadays and why? To save on photo fees? It behooves a direct marketer to create ads that stand out from the clutter - and especially in newspapers where you have a sea of type with scads of articles on virtually every page, why would one shun a photograph or some other attention-getting graphic?

But the ad shown above, which appeared in the business section of USA Today yesterday, sure does start off great. What a fabulous headline:

"IF YOU THINK NOW IS A TOUGH TIME TO BE IN
BUSINESS, TRY BEING A KID."


Then come over 30 lines of Courier type, some of which I greatly admire.

This Boys & Girls Clubs of America ad does a few things right, as opposed to the copy-driven ad for Hyatt Place featured in a previous post.

At least the type in the Boys & Girls Clubs of America ad is easy-to-read black. And while Courier tends to be a highly legible font, it is a bit lightweight for the grainy newsprint paper. (You have to consider the paper an ad is printing on when designing it.) 

And while the copy in the Boys & Girls Clubs of America ad is well-written, I would have cut the opening and started the ad with the sentence in the 2nd paragraph:

"When a local youth agency fails, there are no severance packages. No bonuses. No second chances. Just scores of children with one less haven to turn to during non-school hours."

Adding a photo to this ad might have given the message a little more weight. But this is major - the call to action at the bottom should have DEFINITELY been set in BOLD type to help make it stand out and drive response.

What do you think? Could this ad use a visual? Is Courier the right font for this? What about a different kind of layout? Maybe an "open letter" look, where the ad would appear on letterhead, signed by the president of the organization? I'd love to hear your thoughts.

3.19.2009

Hyatt Place Space Ad Gone Wrong

If you thought this ad was hard to read, then you are not alone. The headline/offer/first sentence is so long that I stopped reading about 1/3 of the way into this ad. It's easy to miss the main message; it's all the way at the bottom, under the logo: "Only 3 days to save 30%. Call 888 HYATT HP or visit HPLimitedTimeOffer.com." 

Yes, bad typesetting can kill an ad. This was supposed to be one of those ads that are "copy driven." After all (thinks the Account Executive/Marketing Strategist/Creative Director), prospective customers for Hyatt Place are educated. High brow. They read long copy. Right? Maybe. So they will read this, right? Maybe not.

Talk about reader-unfriendly colors for the type. I would have went with the burgundy type for the majority of the headline-as-body-text (it's darker, easier to read) and used the lighter "ochre" color for the "highlights." At the very least. But take a look at the Hyatt Place logo. It's chock-full of color:
Why not pick up something more springy, like say the periwinkle, lime green or robin's egg blue? 

Whatever. 

Now there's only 1 day left to get the 30% off. Hurry! Act now! : )

3.18.2009

Thanks for stopping by